ber939 Privacy Policy

1. Who We Are

ber939 ("ber939", "we", "us", or "our") operates the online casino and sports betting platform accessible at ber939.org, including all associated pages, features, and services offered under the ber939 brand. For the purposes of this Privacy Policy, ber939 is the data controller responsible for the personal information collected from and about its Members.

This Privacy Policy applies to all individuals who visit the ber939 website, create a Member account, make a deposit or withdrawal, participate in any game or betting market, or otherwise interact with any ber939 service. It applies regardless of whether you access ber939 via a desktop browser or a mobile device.

If you have any questions about how ber939 processes your personal data, or if you wish to exercise any of your data rights described in this Policy, please contact us using the details provided in Section 13.

2. Data We Collect

ber939 collects and processes the following categories of personal data about its Members and website visitors:

2.1 Identity Data

This includes your full legal name, date of birth, Pakistani CNIC (Computerised National Identity Card) number or passport number, and any other documentation submitted as part of the KYC (Know Your Customer) verification process. This data is collected to confirm your identity, verify that you meet the minimum age requirement of 21 years, and comply with anti-money laundering (AML) obligations.

2.2 Contact Data

This includes your email address, Pakistani mobile phone number, and residential address. Contact data is used to communicate important account notifications, deliver one-time passwords (OTPs) for secure login, and send withdrawal and deposit confirmations.

2.3 Financial Data

This includes payment method references such as your registered JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details (as applicable), and your full PKR transaction history on the ber939 platform — including deposits, withdrawals, bonus credits, and bet settlements. Financial data is processed strictly for the purpose of executing transactions and satisfying our obligations under applicable financial regulations.

2.4 Technical and Device Data

This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, login timestamps, and session duration. This data is collected automatically when you access the ber939 platform and is used for security monitoring, fraud detection, and platform stability purposes.

2.5 Usage and Behavioural Data

This includes your betting history, games accessed, wagering patterns, bonus usage, session frequency, and in-platform navigation behaviour. ber939 uses this data to monitor responsible gaming indicators, personalise relevant promotional offers (where you have consented to receive them), and improve the overall platform experience.

2.6 Communications Data

This includes records of any correspondence you have with the ber939 support team via live chat, email, or any other channel — including the content of those communications and the dates and times they occurred. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

ber939 collects personal data through the following primary means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or entering a promotion.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar technologies as you browse and interact with the ber939 platform.
• Third-party sources: Identity verification data received from KYC and fraud screening service providers; payment confirmation data received from payment processors such as JazzCash and EasyPaisa; device fingerprinting data from fraud prevention partners.

ber939 does not collect personal data from publicly available sources for the purpose of profiling Members without their knowledge.

4. How We Use Your Data

ber939 uses the personal data it collects for the following purposes:

• Creating and managing your ber939 Member account and providing access to all platform services.
• Verifying your identity and age (21+) as required by our terms and applicable regulatory obligations.
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, and any other prohibited activity on the platform.
• Monitoring responsible gaming indicators and offering appropriate self-management tools where usage patterns suggest potential risk.
• Sending transactional communications including deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional and marketing communications where you have provided your explicit consent to receive them.
• Responding to your support queries and resolving any disputes or complaints in a timely manner.
• Analysing aggregated, anonymised usage data to improve platform performance and the overall Member experience.
• Complying with applicable legal, regulatory, and audit obligations.

5. Data Sharing & Disclosure

ber939 does not sell, rent, or trade your personal data to any third party. However, ber939 may share your data in the following strictly controlled circumstances:

5.1 Service Providers

ber939 shares necessary data with trusted third-party service providers who assist in delivering platform services. These include KYC identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud prevention and security vendors, cloud hosting and infrastructure providers, and customer support software providers. All such providers are bound by data processing agreements that restrict how they may use Member data and require them to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure

ber939 may be required to disclose Member data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required by applicable law or in response to a lawful order. Where permitted by law, ber939 will notify affected Members of such disclosures.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of ber939's business or assets, Member personal data may be transferred to the acquiring entity as part of that transaction. Members will be notified in advance of any such transfer and of any change to the applicable Privacy Policy.

5.4 With Your Consent

ber939 may share your data with additional third parties in circumstances not described above, where we have obtained your explicit prior consent to do so. You retain the right to withdraw such consent at any time.

6. Cookies & Tracking Technologies

ber939 uses cookies and similar tracking technologies to enhance platform functionality, maintain session security, and gather analytical data about how Members interact with the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and display options, so you do not need to reset them on each visit.
• Analytical cookies: Used to collect anonymised data about page views, session lengths, and feature usage, which helps ber939 understand and improve platform performance.
• Marketing cookies: Used to serve relevant promotional content to Members who have consented to receive personalised offers. These cookies track betting interests and session behaviour for this purpose only.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookie categories may affect the functionality of the ber939 platform.

7. Data Security

ber939 implements a comprehensive set of technical and organisational security measures to protect Member data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ber939 servers.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls ensuring that only authorised ber939 personnel with a genuine operational need can access Member data.
• Regular penetration testing and security audits of the ber939 platform and infrastructure.
• Multi-factor authentication (MFA) for internal systems access by ber939 staff.
• Automated monitoring and alerting for unusual access patterns or potential data breach scenarios.

8. Data Retention

ber939 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention guidelines apply:

• Account and identity data: Retained for the duration of active membership plus a minimum of five years following account closure, as required for AML and regulatory compliance purposes.
• Financial transaction data: Retained for a minimum of five years following each transaction date, in accordance with applicable financial record-keeping requirements.
• KYC documentation: Retained for five years following the completion of the verification process or account closure, whichever is later.
• Support and communications data: Retained for up to three years following the closure of each support interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it is anonymised or deleted.

When the applicable retention period expires, ber939 will securely delete or anonymise the relevant data in accordance with our internal data disposal procedures.

9. Your Data Rights

As a ber939 Member, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact ber939 support using the details in Section 13. ber939 will respond to all valid data rights requests within 30 days of receipt.

10. Children & Minors

If you are a parent or guardian and believe that a minor in your care has registered an account with ber939, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

ber939 uses mandatory age declaration during registration and verifies age through the KYC process before any withdrawal is permitted. We also support and encourage the use of parental control tools and internet filtering software where households include individuals under 21.

11. Marketing Communications

ber939 may send promotional emails, SMS notifications, and in-platform messages to Members who have explicitly opted in to receive marketing communications. The types of marketing communications we send include:

• Welcome bonuses and first-deposit offers for new Pakistani Members.
• PSL and cricket season betting promotions and enhanced odds notifications.
• Jackpot and slot tournament announcements.
• Seasonal promotions including Eid, Independence Day, and other relevant campaigns.
• Loyalty programme updates and reward milestones.

You can opt out of all marketing communications at any time by updating your notification preferences in your ber939 account settings, or by contacting our support team directly. Opting out of marketing will not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of marketing preferences.

12. Changes to This Privacy Policy

ber939 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. Where a change is material — meaning it affects how your data is used in a way that could impact your rights — ber939 will notify all active Members via email and via a prominent notice on the ber939 platform at least 14 days before the change takes effect.

Minor clarifications or administrative updates that do not affect the substance of our data practices may be made without prior notice. The effective date at the top of this page will always reflect when the most recent version of the Privacy Policy came into force. Continued use of the ber939 platform after any updated Policy takes effect constitutes your acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically to stay informed of how ber939 protects and manages your personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ber939 processes your personal data, please reach out to our dedicated privacy and support team using the contact details below:

ber939 aims to acknowledge all privacy-related queries within 24 hours and to resolve them fully within 30 calendar days. For urgent matters relating to suspected unauthorised access to your account or a potential data breach, please use the live chat channel for the fastest response.